Collections

Refund policy

Looking to start a Return or Exchange? Check out our Policies & FAQs here, or click here to visit our customer portal.

Returns:

We're happy to offer returns on full priced items purchased on thryftydetroit.com, in unused condition within 14 days of delivery. All sale collection items are final sale and are not eligible for returns or exchanges. Similarly, all apparel and limited release items may not be eligible for returns or exchanges.

Thryfty offers Checkout+ to customers to provide free return shipping and no restocking fees. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.

Please note: We are unable to cover shipping costs or additional duties and fees charged for international returns.

A $4 restocking fee will be deducted from your refund if you opted out of Checkout+. Exchanges, and returns for store credit will not have a restocking fee deducted.

Any & all postage costs are non-refundable. If you qualified for “Free Shipping” at checkout on your original order there will still be a fee deducted to cover the non-refundable cost of your original shipping label.

Items purchased on Instagram or Facebook are only eligible for store credit, not a refund.

To initiate a return, please click here.

Exchanges:

At this time we are only able to offer exchange on domestic U.S. orders. For all international orders, please submit your request through our portal and we can help you with a return for a refund or store credit.

For U.S. orders, we're happy to offer exchanges on full priced items purchased on thryftydetroit.com, in unused condition within 14 days of delivery. All sale collection items are final sale and are not eligible for returns or exchanges. Similarly, all apparel and limited release items may not be eligible for returns or exchanges.

To initiate an exchange, please click here. If you purchased Checkout+, we'll send you a pre-paid return label once your request is approved! If you opted out, no worries. However, you will be responsible to buy your label through our portal.

Once we process your return package, we will send over a draft order with your new pieces, as soon as you pay for shipping we will begin fulfilling your exchange order!

Note: If you're exchanging for an item of higher value, this cost will also be reflected in the draft order sent to you by our team. If you're exchanging for an item of lesser value, we will send a draft order alongside info for store credit.